59ok Privacy Policy: How We Handle Your Information
59ok collects only the account and payment information needed to run your wallet, process your deposits through Nagad or Bank Transfer, and keep your transaction records accessible across every device you use. This policy explains what we collect, why we collect it, and what choices you have — with access subject to your local law and eligible regions.
Account data protected
Nagad & Bank Transfer records
Device continuity covered
Your choices explained
POLICY SCOPE NOTICE
What This Policy Covers and How We Apply It
When you open an account on 59ok, we collect the details you enter during registration — your name, contact information and any payment identifiers linked to Nagad or Bank Transfer. We also record transactional data: deposit amounts, withdrawal requests, wallet confirmations and the timestamps attached to each. This data is stored to keep your account history consistent whether you log in from a mobile browser, a tablet or a desktop device. We collect this information for three clear reasons: to process the payment paths you choose, to maintain accurate transaction records in your account area, and to respond to any support queries you raise. We do not sell your personal data to third parties for marketing purposes. Where we work with service partners — for example, payment processing infrastructure — data is shared only to the extent needed to complete the transaction you initiated. Access to our platform depends on your local law and the eligible regions we support. If you are accessing 59ok from Bangladesh, we process your information in line with the data handling practices described in this policy. For payment-related records specifically, Nagad and Bank Transfer transactions are logged and remain visible in your signed-in account area. You can review these at any time without contacting support.
Nagad transaction logs
Bank Transfer records
Mobile session data
Account wallet history
INSIDE VS OUTSIDE
Where This Policy Applies
Not every interaction on 59ok falls under identical data rules. Understanding what this policy covers — and what sits outside it — helps you make informed choices about the information you share and the routes you use.
Account Access
Any data you enter when creating or updating your account — login credentials, contact details, wallet identifiers — is covered in full by this policy. We control how that data is stored, accessed and corrected.
Transaction Records
Deposits and withdrawals processed via Nagad or Bank Transfer are logged under this policy. Your signed-in account area shows the record. Retention periods apply and are described in the trust section below.
Site Content
Game content delivered by studios available in our lobby — including PlayStar, Joker, CQ9, PG Soft and Habanero — is subject to each studio's own terms for gameplay data. This policy covers the account layer, not the game engine layer.
Third-Party Services
Links to external payment processors or support channels operate under their own privacy notices. Once you leave the 59ok domain, this policy no longer applies. We recommend reviewing any third-party notice before sharing personal information there.
YOUR ACCOUNT CHOICES
Practical Actions You Can Take Under This Policy
Your account data is not locked away. You can review the transaction history attached to your wallet at any time by signing in and opening the account history section — every Nagad deposit and Bank Transfer request is listed there with its date and status. If any personal detail on your account is incorrect — a name, a contact number, a payment identifier — you can update it through the account settings fields shown after login. For information that cannot be changed directly through those fields, you can raise a query with our support team using the contact route listed in the support section of this page. We will respond to correction requests and access queries through the same channel. Requests to delete account data are handled in line with applicable data retention requirements, which means some transaction records may be retained for the period required under the rules applicable to your region. Availability of these rights depends on your local law and eligible regions.
Review Your Records
Open the account history section after login to see every deposit, withdrawal and wallet event. Nagad and Bank Transfer transactions appear with timestamps and status labels.
Correct Account Details
Personal details like your contact number or registered name can be updated through the account settings fields visible after login. Follow the instructions shown in those fields.
Raise a Data Query
If you cannot locate a record or need clarification on how your data is used, contact our support team via the routes listed on this page. We handle data queries through the same channel as general account support.
Request Data Deletion
Submit a deletion request through our support contact route. We will process it in line with the retention rules applicable to your region, noting that some transaction records may need to be held for a required period.
REACH OUR TEAM
How to Contact Us About This Policy
If you have a question about this policy, a correction to request, or a concern about how your data is handled, reach out through any of the published contact routes below. We do not invent support hours or response times — use the route most accessible to you and follow the instructions shown on the contact page.
Live Chat Support
Open the live chat widget visible on the 59ok site to raise a privacy or account data question directly. Available through your browser on mobile or desktop.
Email Contact
Send a written query to the support email address published on the 59ok contact page. Include your registered account details so we can locate your records accurately.
Account Help Section
The help section in your signed-in account area covers common data and privacy questions. Check there first — many access and record queries are answered without needing to contact the team.
HOW WE PROTECT DATA
Data Handling, Cookies and Retention at 59ok
We apply access controls to your account data so that only authorised processes can read or update your records. Cookies on 59ok are used to keep your session active across page loads and to remember your device so your transaction history loads correctly when you return. We do not use tracking cookies to build advertising profiles. Your data is retained for as long as your account is active and for any further period required by the rules applicable to your region — after which records are deleted or anonymised. Changes to this policy will be posted on this page with a revised effective date; continuing to use the account after that date means you have seen the update.
Session Cookies
Cookies keep your login session stable and your transaction history visible across devices. We do not use third-party advertising cookies. You can manage cookie preferences through your browser settings at any time.
Account Security
Access to your account data requires login authentication. If you suspect unauthorised access to your account, change your password immediately and contact support through the routes listed on this page.
Data Retention
We retain transaction records — including Nagad and Bank Transfer logs — for the period required under the rules applicable to your region. Once that period ends, records are deleted or anonymised unless you have an open dispute.
Policy Updates
We update this policy when our data practices change. The revised date appears at the top of this page. For material changes, we may notify you through the contact channel registered on your account.
POLICY QUESTIONS ANSWERED
Privacy Policy Questions You Might Have
These questions cover the points we hear most often about data handling, account records and your rights under this policy. If your question is not here, use the support contact route listed above.
What personal data does 59ok collect when I open an account?
We collect the registration details you enter — name, contact information and any payment identifiers you link, such as a Nagad account number or Bank Transfer details. We also record transactional data generated each time you deposit or withdraw through your account wallet.
Can I see which data 59ok holds about me?
Yes. Sign in and open the account history section to review your transaction records. For other personal data held on your account — such as registration details — you can raise an access request through our support contact route and we will respond with the information we hold.
How long does 59ok keep my transaction records?
We keep transaction records, including Nagad deposits and Bank Transfer entries, for the period required by the rules applicable to your region. After that period, records are deleted or anonymised. If you have an open dispute, relevant records are held until it is resolved.
Does 59ok share my data with third parties?
We share your data only where it is necessary to process a transaction you initiated — for example, passing payment details to the processing infrastructure behind Nagad or Bank Transfer. We do not sell personal data to third parties for marketing or advertising purposes.
How do I update or correct the details on my account?
Log in and go to account settings. Most personal details — contact number, name, linked payment identifiers — can be updated directly through the fields shown there. If a field is locked, contact support via the routes on this page and we will handle the correction.
What happens to my data if I close my account?
Closing your account does not automatically erase all records. Transaction history may be retained for the period required under the rules applicable to your region. You can submit a data deletion request through our support contact route, and we will process it within those requirements.
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